Last week, the Ninth Circuit Court of Appeals in California affirmed ACB’s trial victory against Quest Diagnostics. In 2023, following a week long bench trial in Los Angeles, a federal court in California had found Quest Diagnostics in violation of the Americans with Disabilities Act and enjoined Quest from continuing to violate the ADA. Quest appealed that decision.
Beginning in 2016, Quest Diagnostics began to install self-service kiosks at its Patient Service Centers, which allow…