ACB’s Remarks on Delta’s Revised Guidelines

The American Council of the Blind (ACB) is deeply concerned by recent actions from Delta Airlines that would create undue burden and deny equal access of service for passengers with service animals. ACB’s concern comes following a news release from Delta Airlines released this week outlining new restrictions for passengers flying with service and support animals.

ACB has long been concerned with the abuse and fraud of animals purporting to be service or support animals. However, Delta’s revised policy discriminates against those passengers with legitimate service dogs that have long been protected under the Air Carrier Access Act (ACAA) and Americans with Disabilities Act (ADA). Such an over-reaching policy clearly makes travel more difficult for those individuals who rely on their service animals for travel. 

ACB believes that greater public outreach and more strict policies for those who are found to have committed fraud by posing pets as service or emotional support animals is a much more positive pathway toward resolving this issue. We stand willing to work with Delta and other airlines to find such solutions to this important issue.

ACB encourages passengers with guide dogs to share their own concerns by contacting the Department of Transportation’s Aviation Consumer Protection Division. Let them know you believe Delta’s new policy creates undue burdens and denies equal access to service. They can be reached at (202) 366-2220, or online at https://www.transportation.gov/airconsumer/file-consumer-complaint.