FCC Announces New Procedures for Informal Complaints about Communications Accessibility

by Eric Bridges

The FCC released a Public Notice noting that Oct. 8, 2013 marked the third anniversary of the Twenty-First Century Communications and Video Accessibility Act (CVAA) and the start of new procedures for consumers to file requests for dispute assistance and informal complaints about the accessibility of the following technologies used for communication:

  • Advanced communications services and equipment (such as cell phones, smart phones, computers, laptops, and tablets used for text messaging, e-mail, or instant messaging);
  • Internet web browsers built into mobile phones; and
  • Telecommunications services and equipment (such as telephones).

An overview of the new communications accessibility informal complaint procedures is also available at www.fcc.gov/accessibility-complaints-255-716-718-action-options.


This information is also available through the FCC complaints system at www.fcc.gov/complaints by selecting "Access by People with Disabilities."


To learn more about the FCC's accessibility requirements for communications and video programming services and equipment, visit www.fcc.gov/accessibility-complaints-more.

Links to the Public Notice


Word:  http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-13-2177A1.docx

PDF:  http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-13-2177A1.pdf


For individuals who don't have Internet access but wish to begin the complaint process, please call 1-800-424-8666 and ask to speak with Barbara LeMoine. She can assist in helping you file. 


For additional information, please contact Rosaline Crawford at (202) 418-2075, or e-mail rosaline.crawford@fcc.gov.


– Eric Bridges