Below is a job description for an IT Infrastructure Support Analyst/Senior – Agency internal title: Technology Planning & Implementation Analyst
The posting will remain open until 11:50 p.m. C.S.T. July 7, 2017
All interested parties will be required to apply online at https://statejobs.nebraska.gov/
As always, all applicants are encouraged to completely read the directions for filling out the application, as once submitted, applications cannot be edited and incomplete or improperly filled out applications will not be forwarded to the agency for consideration.
INFORMATION TECHNOLOGY INFRASTRUCTURE SUPPORT ANALYST/SENIOR
INTERNAL TITLE: Technology Planning & Implementation Analyst
CLASS CODE: A07073
DESCRIPTION: Under general supervision, performs expert support as described below in one or more of the following information technology (IT) areas: hardware and software support, network support, systems administration, research, procurement, and/or training; performs related work as required.
DISTINGUISHING CHARACTERISTICS: (A position is assigned to this class based on the scope and level of work performed as outlined below.)
This is the third of four levels (Technician, Analyst, Analyst/Senior, and Analyst/Lead) in the
Infrastructure Support series. Positions perform advanced/expert level work (such as server
administration) and are responsible for security, policies/procedures, consultation, disaster recovery of agency equipment, and communication with agency management. Positions may be responsible for leading small projects but receiving guidance from higher-level staff on difficult problems.
At the Infrastructure Support Technician level, positions receive direction from higher-level information technology professionals. Positions are primarily performing desktop support, cabling, hardware setup, software installation and updates, research, procurement, and training.
At the Analyst level, positions are performing journey level work, with a high degree of independence.
Guidance and direction is sought from higher-level information technology professionals on complex problems/projects. Analysts may do some server hardware and software installation/updates and have responsibility for Licensing/print servers, but do not have responsibility for administration of servers housing major applications/programs. Positions perform some analysis of network layout/infrastructure.
At the Analyst/Lead level, positions spend the majority of work time leading major projects and
coordinating/directing a team of professional level, Infrastructure Support staff and business staff in the accomplishment of project goals/objectives. Positions may have full-fledged supervisory responsibility over one or two professional level IT staff.
EXAMPLES OF WORK: (A position may not be assigned all the duties listed nor do the listed
examples include all the duties that may be assigned.)
Hardware and Software Support:
• Troubleshoot and maintain server hardware
• Install and configure nonvisual access technology hardware and software products
• Review and approve proposed hardware/software configuration recommendations
• Vendor contact for PC hardware/software
• Recommends hardware/software replacement program
Network Support:
• Plans and manages agency’s data communication network
• Responsible for network performance
• Establishes, implements, and, maintains network security strategy and requirements
• Point of contact with the Office of the Chief Information Officer and other technology vendors
System Administration:
• Plans and manages agency mobile devices, desktops, and laptops
• Establishes and implements client security
• is responsible for the day-to-day performance of agency technology systems.
• Responsibility for disaster recovery of agency equipment.
Research:
• Investigates and prepares recommendation on new/emerging technology
• Participates on teams researching specific hardware/software technology
• Tests new hardware/software and makes recommendations on possible deployment
• Maintains current knowledge of IT direction and trends
Procurement:
• Approves purchases
• Maintains hardware/software inventory system
• Recommends hardware/software standards
Training:
• Provides informal technical training for agency personnel
• Prepares training plan for individual agency personnel
• Evaluates external technology training
• Provides consultation on general technical issues and possible solutions
General:
• Provides mentoring and guidance on assigned tasks to other information technology employees
• Provides technical support on agency nonvisual access technology, case management system, and Operating System/productivity software
• Assists/supports in preparing agency’s IT plan/budget
• Prepares/makes formal presentations
• Communicates with agency management on IT issues/projects
• Ensures proper documentation is created/maintained
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: (These are needed to perform the work assigned.)
Knowledge of: accessibility technology and standards, including NITC and §508;
Nonvisual access technology with strategies and methodologies for successful interface with State of Nebraska infrastructure.
Conceptual knowledge of computer, mobile device, and access technology hardware architecture for the purposes of support, procurement, and analysis; networking; computer systems,
telecommunications, and network theory; network application interfaces; specification development and writing; network planning, design and evaluation; distance communications systems (i.e., WAN); computer systems facilities and support design and evaluation; computer hardware and software; operating systems and utilities; application and user systems; peripherals; networking; testing equipment;
hardware and software interfacing; operational needs regarding data communications; user needs analysis; data storage and security; agency rules/regulations and policies/procedures; computer assembly.
Skill in: troubleshooting; instructing; testing; operations analysis; critical thinking; solution appraisal; product inspection; judgment and decision making; communicating information and concepts with others; installation of hardware/software; operation and control; identification of key causes; systems evaluation; technology design; identifying downstream consequences; maintenance/repair of equipment; time management; management of material/financial resources.
Ability to: analyze and assess computer software and technologies for accessibility for the blind; work with vendors of technology, state partners, and IT communications professionals and networks regarding all matters relating to access technology and accessibility for the blind; manage all user experience testing; communicate information/ideas to others, especially between access technology vendors and OCIO; read, understand, and listen to communication from others; recognize a problem; apply general rules to specific problems to come up with logical answers; follow instructions; recognize similarities or differences between individual characteristics; combine separate pieces of information, or specific answers to problems, to form general rules or conclusions; concentrate and not be distracted while performing a task over a period of time; shift back and forth between two or more activities or sources of information (such as speech, sounds, touch or other sources)
MINIMUM QUALIFICATIONS: (Applicants will be screened for possession of these qualifications.
Applicants who need assistance in the selection process should request this in advance.
Associate degree in computer science and three years of related technical and business experience.
Two years of related technical and business experience may substitute for the required education on a year-for-year basis.
OR
Post high school coursework in computer science and four years of related technical and business
experience.
SPECIAL NOTE:
Agencies are responsible to evaluate each of their positions to determine overtime eligibility status as required by the Fair Labor Standards Act (FLSA).
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