Greyhound Lines, Inc.
Resolution 2015-12
Whereas, Greyhound Lines, Inc. and its operating subsidiaries provide transportation throughout the United States and Canada; and
Whereas, many passengers who are blind, visually impaired and/or who may also have additional disabilities use the company’s services to travel independently; and
Whereas, many of these customers have attempted to make trip reservations and access schedules and fares via telephone, and website systems provided by Greyhound but have been unable to book reservations due to the inaccessibility of the company’s websites; and
Whereas, when customers attempt to use the company’s customer concern telephone option as an alternative to the Internet, customers report that they have been charged an administrative fee for the service of assisting them in booking a ride via telephone and that the charges were not waived as a reasonable accommodation;
Now, therefore, be it resolved by the American Council of the Blind in convention assembled on the 9th day of July, 2015, at the Sheraton Dallas Hotel, Dallas, Texas, that this organization urge Greyhound Lines, Inc. to immediately implement a plan to make its websites and telephone services accessible to travelers who have disabilities and to involve its Disability Advisory Committee in this endeavor; and
Be it further resolved that Greyhound Lines, Inc. immediately implement policies that will ensure that people who are blind or who have low vision who make reservations via telephone be afforded the same opportunities for discounts and other offers only available online.
Ray Campbell, Secretary